Customer Service

WARRANTY AND RETURNS

We offer full product refunds or replacements for manufacturer defects up to 30 days after purchase. While a one year manufacturer warranty does apply to most of our product lines, after 60 days, please contact the manufacturer directly.

All of our bottles are carefully checked over for defects or damage. If you feel your bottle may have been damaged in transit, please contact us within 24 hours of receipt.

If you are unhappy with your purchase due to a product fault, please contact us within 7 days of receipt for a product refund or exchange.  The item must arrive to us new and unused. We do not credit or refund shipping.

Please note that we are unable to give refunds or replacements for:

• Discolouration caused by a dishwasher
• Whistling sports lids which may be fixed with an adjustment.
• Leaking Sport, Straw-top, Flip-top or Cafe lids – these are not leak-proof
• Leaking lunchware or food storage that are not stated to be leak-proof
• Damage (dents, scratches, burn marks, etc) or wear and tear caused by general use including, but not limited to drops or running over with a vehicle. (When dropped, glass, rice husk, or plastic accents can break or crack; stainless steel can dent.)
• Any form of breakage on a glass product; we do check carefully before sending so if an item arrives cracked, chipped or broken (which is very rare as we package carefully), this needs to be reported within 24 hours either to us or to the Courier company directly so a claim can be filed immediately.
• Concerns or dislike over product design or how a product works that are not caused by an actual fault
• Cosmetic only faults or defects outside of 14 days from order receipt. Please check products carefully upon receipt. 
• Change of mind on used items.
• We reserve the right to use discretion on exchange or refund requests for brand new items due to change of mind. In some cases, a restock fee will apply.
• For items where measurements (weight, height, etc) are available in the product description, we will charge a minimum $2 restocking fee per item for returns relating to such sizing.  Please ensure that you check measurements carefully before purchasing.

Product Care

All of our stainless steel drink bottle ranges are made from high quality food-grade stainless steel and can last a lifetime if properly cleaned and cared for.

ECOtankas

Both ECOtanka bottles and lids may be washed and rinsed as any other dishes, or placed in the dishwasher. It is recommended to run hot water though the sports lid to clean the inside of the sipper spout. For the bottles, baking soda and warm water may also be used or they may be steralised with boiling water. If an ECOtanka has been used for alkaline water and there is a build-up of white calcium deposit inside, it may be cleaned with citric acid from the baking section of your local supermarket.
Do NOT freeze.

Klean Kanteens

Handwash coloured and insulated Klean Kanteens, and lids with a stainless steel inside as well as the plastic flat lid. Do not use an abrasive agent on the coloured bottles. The brushed stainless steel Klean Kanteens and all other plastic lids may go in the dishwasher. For a good clean, you can use warm, soapy water and a bottle brush, diluted vinegar or water and baking soda.
Do NOT freeze.