Payment & Shipping Costs
Payment Options
PayPal and Stripe are usually our payment gateways, allowing us to accept payment via a PayPal account, debit card or major credit card including Visa, MasterCard, and American Express.
We also accept Direct Deposit into our account.
For PayPal Credit Card Processing, you do NOT have to have a PayPal account. Just choose the “Don’t have a PayPal Account? – Continue” or similar link.
Problems while ordering: Please contact us via email. We answer regularly throughout the day and can process a manual order if necessary.
Shipping Costs within New Zealand
We currently offer three shipping choices at checkout:
$10.50 for rural addresses across New Zealand
$7.50 for all urban New Zealand
$4.90 to non-rural addresses only. For up to three smaller items like lids or bottle covers. Very small food containers and 350ml bottles, if single items, may also use this option. NOTE: This shipping option can take an extra day or two.
We may need to ask for additional postage if the $4.90 option is used for large or multiple item orders.
Free Shipping Requests: To keep our product pricing lower, we are unable to offer free shipping even for large orders.
International Shipping
We are happy to ship outside New Zealand where possible. However, our website shipping charges cover New Zealand only as package size and weight affect international shipping. Please contact us for an international quote.
We prefer not to ship glass and brands that we feel may be cheaper shipping from elsewhere (ie. USA to Europe instead of NZ to Europe).
Untracked, buyer’s risk shipping is usually recommended through NZ Post in conjunction with your country’s regular mail system. This service has been reliable to-date.
Tracked or courier quotes are available. However, for international orders these are often significantly higher (ie. $50+ higher) and often not cost effective. (e.g. for a single bottle lid).
Delivery within New Zealand
Approximate Delivery Times
Orders are usually SHIPPED (leave us) within 2-3 business days of payment clearing (payment clears immediately for credit cards) to reach you AFTER your order ships as follows:
Auckland – usually next working day or within 2 business days
North Island – within 1-2 working days
South Island – 2-4 working days (Overnights to the South Island may take an extra day)
Rural delivery allow an extra 1-2 days
THURSDAY and FRIDAY orders may not ship until the following Tuesday or Wednesday.
For URGENT ORDERS including orders required by a specific date for special occasions, birthdays, travel, etc, please include a message with your order. In most cases, we will be able to send promptly or overnight.
Or we may be able to offer a pick up option for Auckland orders required on the same day. Just message us and we’ll see what we can do.
No Delivery on weekends
Unless a courier is running behind, then an order could be delivered on a weekend. If your order is going to an address that is only open Mon to Fri, you may want to include a Courier Note in the message area.
Couriers: Most New Zealand orders are shipped via Courier Post, Aramex Couriers or Pass the Parcel (Poste Haste) depending on the address and order size. Orders addressed to a PO Box or Post Shop are shipped via NZ Post.
Liability for Delivered Items: We are not liable for items that have been confirmed as delivered by a courier, but which may not have been received due to theft or other mishap after delivery (ie, package rolled under a deck).
Shipping for Refunds and Returns: We do not credit or refund shipping charges on returned purchases.
If there is a verified product fault, we will arrange a courier pickup if the manufacturer requires the faulty product be returned to them.
Returns relating to exchanges or change of mind may be sent to us at Buyer’s expense if they have received prior approval from us.
We do not accept returns on used products unless there is a manufacturing fault. All returns must first be cleared by us via email before sending.